The Financial Services Specialists

Bluerock is a specialist Financial Services Management Consultancy. We combine deep content knowledge with many years of experience delivering complex and challenging change. Our seasoned consultants are equally comfortable dealing at Executive level or rolling their sleeves up and delivering hands-on results.

Below are some of the issues we are currently discussing with our clients...

 

50% Consumer Complaints Upheld by FOS

The recent publication of consumer complaint volumes to the Financial Ombudsman Service highlighted significant disparities between what Financial Institutions believe are fair outcomes for consumers and what the FOS interprets as a fair outcome.

Half of all complaints are held in favour of the consumer. At Bluerock, we firmly believe it's time to get things in order. By using information obtained through the complaints process, a real competitive advantage can be gained. Improvements benefit not only consumers but add real value to the bottom line by reducing costs and adding to market share.

Consumer complaints continued...

Contact Neil Whittaker to see how you can benefit

 

Out-Sourcing Benchmark Study

Following a number of successful engagements looking at outsourced deal characteristics and how they inform both the effort and skills required to maximise effectiveness and minimise risk, Bluerock is launching an industry benchmark study to compare best practises across financial services firms. If you are interested to participate please contact Simon Pearce on simon.pearce@bluerock-consulting.com

 

Operational Risk in the Supply Chain

With an increasing focus on cost, efficiency and transparency, the area that often gets neglected is the risk inherent across complex supply chains. Many companies are looking to re-negotiate sourcing contracts but how many truly understand the inter-dependence across their suppliers and businesses. A risk based portfolio view is a vital tool in managing a business. More..

 

Life and Pension New Distribution Models

The retail life and pensions distribution landscape is shifting as market reforms such as RDR and the adoption of new technologies take effect. The dominance of traditional routes to market is increasingly being challenged with the growth of direct channels and Bluerock has a track record of working with clients to look at new and innovative ways of doing business in this space.

Sourcing as a "Must Have" Skill

As more businesses rely on a variety of 3rd party technologies and services to deliver their propositions, the management of those relationships become critical to the success of the enterprise.

Embedding TCF

With many firms already labouring to demonstrate compliance (in March 08, 87% of the firms tested failed the MI and Governance deadline) this further scrutiny and the potential for substantial fines, increases the pressure on the industry.

Product Innovation

Many product innovation processes become slow, cumbersome and suffer from lack of cross functional alignment. By adopting a more radical iterative process these barriers can be broken down and a more flexible and nimble approach can be achieved.